Cancellation policy & form

cancellation policy and form

We want you to be satisfied with our products and accordingly we take care of your concerns regarding repairs, returns, etc. in a straightforward manner.

Here in simple words:

You don't like an item and want to return it?
Write us an email and send us the item within 14 days. You will be responsible for the return shipping costs!
We will refund you the amount. Please do not forget to enclose the return slip, which you can find here or at the bottom. If it is a gift, let us know - of course you can still return the item after 14 days.

You don't like an item and want to exchange it?
No problem, send us an email with the item you want us to reserve for you. As soon as we receive the original order (you cover the return shipping costs) we will send you the new item at our expense. Please don't forget to enclose a note with your request, name, etc.!

Is your item broken or not manufactured correctly?
Be sure to send us an email, no matter how long ago you made your purchase.
We really want to know what we can improve. We want you to enjoy our products for as long as possible and this is the only way we can improve ourselves and our products.
In most cases we can repair or replace the product. We will provide you with a free return label.

PLEASE DO NOT SHOP LIKE ON AMAZON & CO!
We are a small company with lots of unique pieces. So if you order 5 belts to view, they will be sold out in our shop. We will then take them out of the shop and put new unique pieces back in. The effort that we have to put in is really big, so try to make your decision as quickly as possible. If you are not sure, for example about the color, please write to us and we will advise you.

PLEASE DO NOT START ANY COMPLAINTED PAYPAL SELLER PROTECTION PROGRAMS!
That's not necessary, just talk to us personally ;)

And now in technical language.

Right of withdrawal for consumers (any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to their commercial nor their independent professional activity .)”


cancellation policy

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day

In the case of a sales contract: on which you or a third party other than the carrier designated by you took possession of the last goods.

To exercise your right of withdrawal, you must contact us
(NEWSEED GmbH, Authorized Managing Director: Bettina Junkersdorf )
Address: Binderweg 3 83022 Rosenheim
Tel: +49 (0) 8031 ​​2246221
E-mail address: shop(ät)newseed.de) Register court: Traunstein Register number: HRB 29064 Registered office: Rosenheim, by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or transfer the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract.
to NEWSEED GmbH
Represented by Bettina Junkersdorf
Address: Binderweg 3 83022 Rosenheim
Tel: +49 (0) 8031 ​​2246221
to return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

end of the cancellation policy

Disclaimer

Claims for damages by the customer are excluded unless otherwise stated for the following reasons. This also applies to the representative and vicarious agents of the provider if the customer makes claims for damages against them. Excluded are claims for damages by the customer due to injury to life, body, health or essential contractual obligations which must necessarily be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages following grossly negligent or intentional breach of duty by the provider or its legal representative or vicarious agent.

prohibition of assignment and pledging

Claims or rights of the customer against the provider may not be assigned or pledged without the provider’s consent, unless the customer has proven a legitimate interest in the assignment or pledge.

Language, jurisdiction and applicable law

The contract is drawn up in German. The further implementation of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies exclusively. For consumers, this only applies insofar as it does not restrict any legal provisions of the state in which the customer has his or her place of residence or habitual abode. In the case of disputes with customers who are not consumers, legal entities under public law or special funds under public law, the place of jurisdiction is the registered office of the provider.

data protection
In connection with the initiation, conclusion, processing and reversal of a purchase contract based on these terms and conditions, data is collected, stored and processed by the provider. This is done within the framework of the legal provisions. The provider does not pass on any personal data of the customer to third parties unless it is legally obliged to do so or the customer has previously expressly consented. If a third party is used for services in connection with the processing of processing procedures, the provisions of the Federal Data Protection Act are observed. The data provided by the customer when placing an order is processed exclusively for the purpose of establishing contact within the framework of contract processing and only for the purpose for which the customer has made the data available. The data is only passed on to the shipping company that undertakes the delivery of the goods in accordance with the order if necessary. The payment data is passed on to the credit institution commissioned with the payment. If the provider is subject to retention periods of a commercial or tax law nature, the storage of some data can last up to ten years. During the visit to the provider's online shop, anonymized data that does not allow any conclusions to be drawn about personal data and is not intended to do so, in particular IP address, date, time, browser type, operating system and pages visited, are logged. At the customer's request, the personal data will be deleted, corrected or blocked within the framework of the legal provisions. Information about all of the customer's personal data can be obtained free of charge. For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address: NEWSEED GmbH
Authorized Managing Director: Bettina Junkersdorf
Address: Binderweg 3 83022 Rosenheim
Tel: +49 (0) 8031 ​​2246221
Email address: shop(ät)newseed.de
Register court: Traunstein Registration number: HRB 29064

severability clause
The invalidity of any provision of these Terms and Conditions shall have no effect on the validity of the remaining provisions.

Download sample cancellation form